WHAT IS THE IMPORTANCE OF MOBILE DEVICES IN FIELD SERVICE MANAGEMENT?

There has been a notable pattern toward the usage of mobile devices in the field service management sector. Field service management has benefited greatly from mobile devices, which enable personnel to access work orders and client information while on the road, provide real-time job updates, and boost productivity. Let’s look at how mobile devices are used in field service management.

Live Updates On The State Of  The Job

Mobile devices can be integrated with your field service management software to give technicians real-time task progress information. This allows them to contact clients, get new work orders, and update job status while on the go. Managers may monitor technician progress and ensure that jobs are finished on schedule using real-time information.

Determining billable time might be challenging because each technician’s hours may vary. But the FSM mobile app’s high precision level will help remedy this. It becomes much simpler to calculate billable hours and gives field service managers helpful information about the effectiveness of their service team. It quickly identifies areas for improvement while lowering timesheet errors.

Availability Of Customer Data And Work Orders

Mobile devices make it possible to retrieve work orders and client information while on the go. This means they can access all vital job information, such as client contact details, job location, and service history, without returning to the office. 

For instance, a field tech can update job statuses through this mobile app, and their modifications will be reflected in the FSM program. The back-office personnel will have access to job notes now that these updates are available in the FSM, enabling them to answer client calls more swiftly and with pertinent information. When technicians can access this knowledge, they may accomplish tasks more quickly and efficiently while responding to consumer requests.

Personalized Booking Experience

Customers that use mobile apps get a customized booking experience and information transparency. It’s easy to make an appointment from a mobile device by logging in with either Google or Facebook. By making a reservation this way, you’ll update your FSM software, saving time and preventing double entering. Thanks to the FSM software’s ability to sync with the mobile app, information interchange is streamlined, and a better client experience is ensured. Your back-office team will already spot the booking.

Increased Safety

Additionally, mobile devices may contribute to increased technician safety. Technicians can avoid potentially hazardous situations and make more informed decisions in the field by having real-time access to job facts and communication with the office. Additionally, managers can keep an eye on the safety of their technicians by using mobile devices that can be fitted with security components like panic buttons and location monitoring.

Improved Inventory Management

The mobile app offers a clear, concise summary of the stock status on a single screen. The names of the equipment and whether or not it is now available are all visible to technicians in the company’s inventory. Your field service team may plan their consumption by having a bird’s-eye view of inventory levels thanks to this ability to view inventory.

Accurate Computation Of Quotes And Bills

Your technicians are used to working with numbers on a job site. If they are giving clients a quote, they may use a different piece of software to generate the estimate. However, you can avoid depending on a separate piece of software by picking the appropriate mobile app. Selecting the available services and the hours required to perform the work will rapidly produce estimates.

Improved Effectiveness

Mobile technology can boost productivity by improving communication and minimizing paperwork. Technicians may update job status and record work completed quickly and efficiently with access to digital forms and job details on their mobile devices, eliminating the need for handwritten paperwork. Time is saved, errors are reduced, and data accuracy is increased.

Easy Digital Payments

With FSM software, paying is made simpler. After the service is complete, an invoice link is immediately provided to the consumer through email and SMS. After starting the process, the client can digitally sign their name to accept the invoice. Getting paid is flexible as well. A field technician can be paid online or with a credit card through an integrated payment mechanism in the mobile app. A single tap can smoothly capture payment.

Asset administration

The management of assets in the field service sector can also benefit from mobile devices. Technicians can discover and identify assets while working if they can access an asset information database. To ensure that assets are adequately maintained and serviced, they can also track the maintenance history of those assets. By doing this, firms may increase the useful life of their assets, cut downtime, and guarantee that their machinery is in good working order.

Easily Accessible Checklists

Things may be easily lost or forgotten if technicians have to fill out paperwork and forms at the end of every service call. Using checklists in the mobile app will promote accountability and enable users to finish all tasks on time, every time. Accurate data on services provided and parts used are obtained thanks to comprehensive lists. You may follow the progress of services via smartphone checklists, enabling you to provide the necessary preventative or remedial care. Checklists simplify things for the business, the technician, and the client.

Enhanced Client Services

By giving technicians access to client history and preferences, mobile devices can also help to improve customer service. With this knowledge, professionals may offer a more individualized service by anticipating the wants and priorities of the consumer. Additionally, specialists may reply to client requests more rapidly with the aid of mobile devices, which expedites the treatment of their problems.

The Bottom Line

Mobile devices have become essential to field service management. They allow technicians to access job details and customer information on the go, provide real-time updates on job progress, increase efficiency, improve customer service, and enhance safety. Mobile devices will improve efficiency, productivity, and customer satisfaction as the field service management industry evolves.