AI chatbot usage and concepts
The always-evolving digital realm of digital communication has adopted two technologies- Chatbots and Virtual Assistants. These technologies are powered by algorithms to smartly understand people interacting with them and deliver results to solve their queries. Several industries are showing a growing interest in adopting chatbots and virtual assistants for all the right reasons.
For instance, their amazing accessibility, ability to respond anytime, quick responses, and no impact on human emotions. Now, even though chatbots and virtual assistants sound closely related, there are several differences that set them apart. Let’s dive deeper into these differences.
Chatbots are powered by automated digital assistants designed to reduce or eliminate human intervention in providing responses. Chatbots can interact through texts or voice-based commands. Modern chatbots are using artificial intelligence to upscale the quality and speed of their responses.
Several industries including healthcare, customer service, entertainment, and more have deployed the AI apps to boost their customer retention strategy. A report by Get Joys on AI’s impact on the future states that chatbots powered by AI will be used to execute at least 1 out of 4 surveys sooner than ever.
Compared to chatbots, virtual assistants offer a broader range of services. These assistants are not limited to answering questions only. In fact, one can use virtual assistants to test code, write stories, generate images, etc. The ability of virtual assistants differs from each other depending on their purpose, brand, and the amount of data used for training them.
Chatbots are designed to answer queries instantly. These tools are customized for the industry or brand that is using them. Chatbots can support multiple languages and solve customer queries without human intervention. Most chatbots that use AI get smarter as much as they are used by learning inputs they receive and feedback from users.
Virtual assistants are developed for a broader purpose. Businesses develop virtual assistants to streamline several tasks including the generation of codes, texts, or images. Users can build fully functional apps using AI-powered virtual assistants like GitHub Copilot or ChatGPT.
Chatbots are helping businesses improve their customer satisfaction rate. Here are some examples
Virtual assistants are focused on offering a wider range of services. For instance –
A) Chatbots
B) Virtual Assistants
Chatbots and virtual assistants are still evolving but as brands like OpenAI have demonstrated their capabilities, they have also shown several challenges that exist in the industry. For instance, the cost to build smart AI-based conversational solutions.
So, if you own a business and plan to improve your customer experience by adopting one of the above two options, you should first project which technology will deliver you the best outcomes. So, hopefully, this in-depth comparison will help you decide whether chatbot development in businesses is more beneficial or integrating a smart virtual assistant into your business process.
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